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Webex Accessibility
Webex: Bringing accessibility, usability, and inclusivity to the forefront

Truly inclusive experience

It’s more important than ever for everyone to have equal access in the virtual workplace. A vital part of this is making virtual meetings accessible to everyone – especially employees with disabilities. People with vision, hearing, or mobility disabilities have different needs so at Webex, our goal is to create truly inclusive experiences that can adapt to everyone. We know and believe we can achieve more when diverse ideas and workstyles can come together seamlessly.

We always build and continuously improve our collaboration solutions with accessibility, usability, and inclusivity in mind.

Closed captioning

Closed captioning

Our Webex Assistant provides automated closed captions, making meetings accessible for Deaf and hard of hearing participants. When someone speaks, their mic picks up everything and Webex Assistant adds it as text captions above the meeting controls. It’s like using subtitles on your television. Closed captioning is also available on Webex devices for Webex Assistant for Meetings subscribers.

Real-time translations

Webex Assistant also helps by providing real-time translations. Meeting participants can choose closed captioning translation from English to one of the 100+ additional languages supported. You can select the language and spoken words in the meeting are translated in real-time. Real-time translation aids understanding and creates a more inclusive meeting, where language no longer be a barrier to great collaboration.

Automated transcription

Having a transcribed record of what was said in a meeting can be invaluable for many reasons but its especially important for people with hearing disabilities. Written transcriptions of your full meeting, complete with clearly labeled speakers, means you never miss a detail and you can go back and review the exact information you need, at your own pace. You’ll never have to miss anything discussed in a Webex meeting (and don’t have to re-listen to the whole meeting to get the answer you need).

Voice commands

Voice commands

You can also use Webex Assistant in your meetings to handle common meeting tasks like note-taking, follow-ups, and more with just your voice. By simply speaking phrases like “OK, Webex. Highlight that” or “Take a note,” your words trigger automated action. No keyboard activity is required so it’s especially useful for those with limited mobility.

customize your layout

Customize your layout

Webex let you customize your view and experience so you can focus on the people you want to see.

 You can also easily customize your view in a meeting to ensure that you can always see a particular person’s video such as a sign language interpreter. You can lock focus on a specific participant, even when others are speaking. The person you need to see is always front and center throughout a meeting or event.

Webex has zoom in and out capabilities to adjust your grid view from 5×5 to 2×2, or anywhere in between. An easy slider at the upper right corner allow you to zoom in to see larger images or zoom all the way out and see as many people as possible.

Gestures

Webex gestures make it easy for everyone to participate in the meeting and have their voice heard, even if they never speak a word. Webex AI automatically takes your natural, non-verbal gestures and translates them into animated images that everyone in your meeting can see on-screen. Even better, you never have to unmute or use the keyboard or mouse.

Recognize hand gestures_AH

For those with for those with limited mobility, who may not be able to show facial expressions or hand gestures, you can manually choose emojis by simply leaving the “Recognize hand gestures” button unchecked and click on the emoji of your choice.

Keyword Shortcut

Keyboard shortcuts

Webex supports keyboard shortcuts that provides limited-mobility users with an alternative to using a mouse for navigation and accessing features. Keyboard shortcuts can also save time and reduce mouse clicks.

These are just a few of the accessibility-focused features in Webex and there’s more to come. New features and enhancements including additional keyboard shortcuts and screen reader notifications are coming soon. We know you can’t get the most out of your meetings unless everyone can engage and participate equally so we’re not slowing down. We’re is committed to making collaboration accessible and inclusive for people of all abilities and backgrounds. That has been our biggest priority in Webex feature development and we are very pleased to share these advanced capabilities that help everyone participate equally.

Learn more about Collaboration that works for everyone

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conference room looking onto Webex devices with main meeting room
Facilitating a safe Return to the Office and creating an Inclusive Hybrid Work environment with Webex Devices

When the world went remote, companies were tasked with equipping their workforce with the collaboration tools they needed to work from home. However, we are slowly returning back into the office, and companies are now faced with another task – supporting a hybrid workforce.

Facilitating a hybrid work environment is no longer an option, but essential for a successful business and a thriving workforce. We need to ensure that remote workers feel included, and that office workers are able to collaborate just as well with their remote counterparts as they are with their colleagues in the office. Here at Webex Devices, we are always striving to create inclusive collaboration experiences for all – whether you are at home, in the office, or anywhere in between.

Making sure everyone is seen and heard with the Webex Room Kit Mini

The Webex Room Kit Mini is our entry level room device perfect for pervasive video collaboration in the hybrid workplace – already equipped with Webex Assistant for a touchless meeting join, and facial recognition to count the amount of people in the room, so you can ensure that capacity limits are being withheld.

Now, we are making the experience for the people on the remote end of the Room Kit Mini even better! We’ve added 5x manual zoom, making it easy for remote participants to see what matters; perhaps you want to show an early prototype of a physical product, or zoom in on a detail. This ensures that everyone can have a say regardless of their work location.

In addition to this, the audio pickup from the internal microphones will now be able to pick up audio clearly up to 4 meters from the device. At a time where there are strict distance requirements, this will make sure everyone in the room is heard clearly for the remote participant. The Room Kit Mini is now also shipping with the award-winning Webex Room Navigator touch controller with environmental sensors that helps ensure the wellbeing of your employees.

We are all adjusting to new cleaning schedules and many environments have heightened cleaning requirements. This is why we are now also offering the Webex Room Kit Mini with a metal grille. This new version makes it easier to clean the device, and for it to stay clean. Please follow our Cisco Guidelines for cleaning products to ensure correct and safe cleaning.

Webex Room Kit Mini

Bringing the new immersive into more meeting rooms

In the era of hybrid work, screen real-estate is a precious commodity. The majority of communication is non-verbal, and for collaboration to be truly efficient one needs to tune into facial expressions and body language. In addition to this, people need to have the same frame of reference – they need to view the same content! This is where multi-screen devices come in. Take for example the Webex Room Panorama. The Webex Room Panorama provides the ultimate immersive videoconferencing experience, built for the modern c-suite.

The Panorama is not only built for the modern C-suite, it is ideal for the hybrid workplace. With two screens for video and one screen for content, The Panorama allows for a rich hybrid collaboration experience – the people on the remote end can see everyone in the room and whatever content is shared, and the people calling in from the Webex Room Panorama can view people spread across the two video screens, and content from the content screen. We believe that everyone deserves to experience beautiful design and powerful functionality, so we’ve now made a low ceiling height version of the Room Panorama! This allows you to equip more of your meeting rooms with immersive video – the new low ceiling height version comes with two 82” screens for a fully panoramic video experience.

The Room Panorama now comes with the new, award-winning Cisco Microphone Array for crystal clear, directional audio. The Cisco Microphone Array recognizes which side of the table the speaker is on and uses advanced audio cancellation techniques to deliver clear audio to remote participants. Deployed together, Webex Room Panorama and the new table microphone helps create the best possible meeting experience for both in-person and remote participants.

Every meeting participant should be a first-class participant, no matter whether they are joining from home, the huddle room or the board room. Webex Devices provides inclusive experiences for everyone.

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What’s new in Webex: May 2021

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Cisco and Prezi enhance the video collaboration experience
Cisco and Prezi enhance the video collaboration experience

Cisco Webex partners with Prezi to deliver an end-user video presentation solution with “the hybrid workplace” and a “10x better experience” in mind. Prezi provides an enhanced and more engaging virtual meeting by immersing the document content right alongside the presenter to capture and retain the audience’s attention.

What is the Webex and Prezi solution?

In an increasingly virtual world, Cisco Webex and Prezi Video bring people together to keep them engaged so that collaboration doesn’t just happen; it flourishes. Prezi Video transforms any content from any application into video-ready, professional graphics. Now your audience will not have to choose whether to concentrate on the speaker or the presentation. They will be able to see you and your content simultaneously, in the same frame. To make it easy for everyone to get started with this new way of sharing, the integration implementation is designed to be as simple as possible. All you need to do is open the Webex and Prezi desktop apps at the same time and import the content that you want to share.

Now you might be familiar with the amazing Immersive Share feature that was added to the Desk Pro. And maybe wondering, “what if you don’t have a Desk Pro?” To further our mission of creating inclusive experiences, we have partnered with Prezi so that Webex users who do not have a Desk Pro can also experience immersive share during their meetings.

Webex partnered with Prezi to deliver a new level of interactivity and engagement in Cisco Webex meetings, unleashing the potential of virtual collaboration. With Prezi as the global leader in virtual presentations and Cisco Webex as a market leader in secure virtual meetings, our products are better together as an amplified solution for our joint customers.

Prezi in virtual presentation

See the Prezi technology in action here for Mac users and here for Windows users.

Customer success stories with Prezi

Prezi Video and Cisco Webex Integration allows ConvergeOne to lead remote trainings  

ConvergeOne was looking for a fresh new way to conduct internal training and onboarding — the shift to a virtual model made it harder to keep remote audiences paying attention. ConvergeOne found that the combination of Webex and Prezi gave them something innovative and captivating for their training attendees. Not only did this solution increase audience engagement, but it also led to better absorption of the material and an enhanced learning environment.

Bret Lathrop, Senior Director Offer Management & International Alliance Practice at ConvergeOne said,

“Strong communication, collaboration, and connection are crucial in helping our organization deliver top-of-the-line solutions to our customers. The combination of Webex and Prezi Video has breathed new life into the way we conduct internal training and engage with our partners & customers and has empowered the team at ConvergeOne to be efficient, impactful, and successful.”

Prezi CEO Jim Szafranski says, “Prezi Video with Cisco Webex helps companies create more engaging video meetings for the new hybrid office. We are pleased to now be a part of the Cisco Webex ecosystem.”

What’s next?

As Cisco continues to develop the ecosystem and partnerships journey, Alyson Hoagland-Pace says, “Cisco has added a missing piece to the user experience by partnering with Prezi to deliver impactful virtual meetings. We are excited about what the future holds.”

Learn more about Webex and Prezi on App Hub or contact your Cisco representative for more information on how to take advantage of this partnership.

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What’s new in Webex: May 2021

Give every Webex attendee a voice: 3 ways Webex makes your virtual meetings and events come alive!

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Break free with breakout sessions
Break free from the crowd by enabling smaller breakout sessions for engaged and focused conversations

About the guest blogger

Getting a handle on engaging students remotely comes with its share of trials and discoveries. Kirsten Mortimer (she/her), Technology Adoption Coordinator at the University of Wisconsin-Whitewater, shares useful tips all educators can start applying in their classroom now.

Kirsten works with faculty and staff to increase their knowledge of, and proficiency with, technology tools as a member of the Learning Technology Center at the university. She has assisted numerous faculty and instructional staff with learning how to use Cisco Webex as well as how to leverage the suite of products to engage graduate and undergraduate students and enhance their learning experiences during the transition to remote delivery.

Engaging students remotely

Remote instruction using Webex Meetings provides opportunities and challenges for our precious instructional time.

I serve as the lead trainer for Webex Meetings at the University of Wisconsin-Whitewater, which provides the opportunity to work with many instructors on integrating breakout sessions to accomplish their learning objectives. Since the beginning of the pandemic, I have also served as a technology coordinator for a fantastic, seasoned professor emeritus who teaches a few classes.

After first learning the functional aspects of using breakout sessions in Webex, I was ready to click ‘Start Breakouts’ with my class of instructors who would take what they’d learned from me to the wilds of their classrooms. Nervous doesn’t quite cover it!

Tips on smaller breakout sessions

Since that first training and after working with breakouts since the fall in tandem with my adventurous faculty partner, I’ve learned a lot. I highly recommend Beth McMurtie’s excellent article, How to Make Breakout Rooms Work Better, for details on what many of us have learned by trial and error. Here are some Webex-specific tips:

Partner with your students: One music instructor starts her class as a large group and then provides one-on-one instruction to students in a breakout room during the class. While most of the students work together in the main session on a piece, she and an individual dig deeper into that student’s needs. Music mode and the stability of Webex prove invaluable during these sessions.

Breakout session assignments

Use technology to save yourself time: When pre-assignment landed in Webex Meetings, our campus sighed a collective breath of relief. Creating lasting, community-building breakout groups became quick and easy. Pre-assignment makes project work, peer reviews, and complex assignments over multiple sessions more productive and less time-consuming. One instructor developed breakout session groups in his class that met once a week for a few hours. Students dug into complex topics much as they would have in person—virtually ‘moving around’ and being exposed to multiple perspectives during what could have been a long virtual class.

 

Thank you, Webex, for flexibility: While pre-assignment offers consistency, I’ve found that the ‘Reset’ button should be considered a friend. Depending on your class flow, you can start with pre-assigned groups and then shift to new, random groups for quicker exercises. This allows for students to engage with others and keep it fresh. 

 

Don’t be afraid to take chances: For the class where I serve as technology coordinator, Doc teaches in-person with half the class, while myself and the other half of the class join remotely. We send our “onliners” to breakout rooms often while in-person students participate in breakouts together. We get back together for discussion debriefs, often employing chat and a whiteboard to get us on the same page. After using breakout rooms during class, we see more student videos and experience more voluntary sharing by voice and chat. 

 

Stay tuned in: While instructors can join breakout sessions, this can be awkward and may stifle conversation. I’ve found that shared collaborative apps, notably Google Docs and Slides, allow me to keep tabs on student activity without joining the breakout rooms every time. These shared apps also provide documentation for when groups report back to the main session. In one icebreaker, students in the classroom lined up based on height and also birth months. To simulate this activity for our “onliners,” we lined ourselves up using Google Slides in a breakout. After joining the in-person group, we shared the screen to show them how we measured up!

 

Break out of the classroom: Campus leaders continue to amaze me with their creative uses of breakout rooms: student advising walk-in sessions, alumni awards celebrations, active writing groups, student organizations, conference sessions, campus working group problem solving, student government meetings…you name it! Engaging in meaningful experiences often extends outside the classroom.

 

While we want to be experts before trying new methods, I’ve found that the students I work with are willing to take chances, ready to engage with content in new ways and help develop creative ways to use breakout rooms. After all, our goal remains to help them find their voice in a flexible learning environment. 

 

Here’s a guide on how to use breakout sessions.

 

Share your story on the Webex community and read more on how other educators are using breakout sessions in their classrooms.

Kirsten Mortimer
Guest blogger: Kirsten Mortimer (she/her), Technology Adoption Coordinator at the University of Wisconsin-Whitewater

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hybrid work made real
Announcing a Webex special event | The blueprint for Hybrid Work. Made Real.

The blueprint for hybrid work

Companies are mapping out the next stage of hybrid work plans and return to the office. But hybrid work isn’t just about choosing where to work. It’s about unlocking human potential.

It’s about giving everyone an equal experience wherever they work — and designing workplaces that are supportive and empathetic for a more resilient workforce. At Webex, we believe hybrid work is more than just technology. It’s about reimagining employee and customer experiences.

Hybrid Work Made Real event

On June 8, at our Hybrid Work Made Real event, we will be introducing industry-first innovations across our collaboration suite and supporting specialized experiences for contact centers and other events that you won’t want to miss.

By joining this digital event, you will learn about industry-first hybrid solutions that help organizations understand:

  • How do you facilitate a safe return to the office?
  • How should your offices change to meet the new hybrid work model?
  • How can you ensure your remote employees feel included and have an equal seat at the table?
  • How do you remove fatigue and enable employee well-being no matter where they work?
  • How do you build a company culture that sustains human connections in virtual world?
  • How can you create delightful customer experiences in this digital world?
  • How can you scale and secure all of it?

This is an exclusive event and we are offering registration on a first-come, first-serve basis, so if you are looking for a blueprint to create inclusive hybrid work, Register now!

Event Information

Americas & EMEA | June 8, 2021

The Asia Pacific | June 9, 2021

Visit www.HybridWorkEvent.com and click Register Now to sign up for the event.

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In-app meeting scheduling
Mark messages as unread, In-app scheduling calendar, Webex on Linux and more in the Webex app May update

Webex app May update 

In the blink of an eye, we find ourselves in May. Time moves fast and so can our workdays. This month’s release is focused on several features that allow you to work smarter and make better use of your time. By introducing features such as mark messages as unread, select your landing tab, and navigation history, Webex now enables you to stay focused and keep important workflows top of mind. 

MESSAGING IN WEBEX

MEETINGS IN WEBEX

CALLING IN WEBEX

WEBEX PLATFORM NEWS

MESSAGING IN WEBEX

  • Let’s face it, work conversations can get overwhelming and sometimes we forget to follow up with someone. One way to solve this problem is by flagging messages, which Webex currently allows you to do. Now Webex has added the ability to mark messages as unread. This feature is a great complement to flagging at keeping conversations top of mind and acting as a reminder to go back and follow up on important items. When you mark a message as unread, you still leave a read receipt in the space, but your view of the space will display the message as unread. 

Mark as unread in Meetings

  • We all have our different styles of working – some use Webex mostly for calling and others prefer using messaging for team collaboration. Now Webex allows users or admins to select your default landing tab. This means each time you launch Webex you will land on your landing tab of choice – saving you time switching between tabs and keeping you focused on what matters most to you. 

Select Your Default in Meeting

  • Team collaboration is great. Workflows can move faster, and we can communicate directly with the people most important to our projects. However, when working across many spaces and 1:1 chats it can be timeconsuming tracking down the space you need. Not anymore! Webex has added a new navigation history feature that shows all the spaces you have been working across – just like a browser experience. 

MEETINGS IN WEBEX

  • Constantly switching apps to schedule a meeting wastes time and energy. With Webex, you can now schedule a meeting directly within the Webex app. Before, you had to leave the Webex app and use a thirdparty calendar to schedule a meeting. Now, the new in-app scheduler brings it to you so you can set up, update, or delete your meetings in no time. Simply go to the Meetings tab and tap Schedule, then select a date, time, and participants. To be mindful of others, you can view your invitees’ availability so you can select the most convenient time. See your own work week at a glance in the app calendar to ensure you customize your schedule the way you want. Once everyone receives their invite, they can RSVP directly from within the app. 

In-app Meeting

  • Webex has become the new virtual office. Generating meeting recordings and transcripts on the fly was just the beginning. Now keeping track of meeting attendees has never been easier. If a meeting or event requires registration, you can export the registration report in CSV format as the host. In this report, you can collect names, email addresses, dates and times of registration, and the approval status of each participant.

Export registration report

CALLING IN WEBEX

  • To enhance your experience when working from home or in the office with an external web camera, the Webex app is now fully integrated with the Webex Desk Camera. When used together, the Webex Desk Camera privacy shutter serves as the master switch for video in the desktop app. When the shutter is open, you can control your video being shared from within the app. When the shutter is closed, your app video will turn off locally and the remote calling or meeting participants will see your image icon providing a clear indication your video has been turned off. This integration provides you with an extra layer of privacy and control how and when you want your video shared.   

woman on computer sitting at her desk

  • Today, working together can be from anywhere that works for you and sometimes that means working on the go. With Webex, you have the same experience no matter where you’re working or what device you’re using.  Controlling your shared content during calls from your mobile is now easier than ever. You can now stop sharing in mobile on Android and iOS mobile devices. You’ll also see an icon that an active share is ongoing and easily stop the share without going back into the app. This feature is also available for meetings. 

stop sharing in mobile on Android and iOS mobile devices

Webex app with Unified CM: 

  • Mobile Remote Access (MRA) registration failover: Experience better quality and performance if your network components go down. Failure detection and recovery occur faster ensuring a more reliable connection.
  • You can now access detailed diagnostics information right inside the Webex app. Enabling you to facilitate and have access to performance information, such as memory utilization, CPU usage, configuration information, media statistics for calls and devices when paired, and call statistics. You can export this information and share with your IT admin to streamline any troubleshooting and diagnosis as needed. 

diagnostics information inside the Webex app

WEBEX PLATFORM NEWS

  • Due to popular demand from our Webex user community and to provide an inclusive experience for all our customers Webex will now be supported on Linux. In this first phase, we will be supporting core Webex capabilities including, 1:1 app-to-app calling on Webex, joining meetings, and messaging. Unified CM calling support is coming soon. This is just the beginning of our journey with the end goal to have feature parity with Mac and Windows. 

Linux

To see how you can work smarter and make better use of your time, try Webex for free!

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What’s new in Webex: May 2021

It’s all new in the new Webex

What’s so NEW about the All New Webex?

Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Sign up for Webex

Visit our home page or contact us directly for assistance.

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840 and 860(1).jpg
Deep dive into the new Wi-Fi phones

At Webex One in December 2020, Cisco launched the Webex Wireless Phone portfolio. As smartphones that connect to the network over Wi-Fi, the 840 and 860 deliver a voice, video, meeting and application platform in a mobile formfactor, which has long been desired by our customer base. Looking back at other product offers like the 8821 or 7925 models, it feels like a dream-come-true that Cisco has finally delivered this type of device.

As the son of a medical doctor and the brother of a registered nurse, I’ve seen and heard about many challenges faced by medical professionals. When I was kid, I used to visit my dad’s medical practice and spend time in the front office. Like most medical practices in the United States, my dad’s office was managed as a business. I remember hearing the mechanical clanking of the office manager’s typewriter as she kept the business running on paper and ink. When my dad upgraded to electronic records with the help of personal computers in the mid 1980s, I didn’t realize how that technology shift was a first step that would revolutionize the medical industry (hey, I was just a kid). Since then, medicine has seen a phenomenal shift to electronic data, with devices and applications at the heart of patient care.

Smartphone built for tough workstyles

With the onslaught of the COVID-19 pandemic, today’s medical professionals are facing more challenges than ever. Webex Wireless Phones help eliminate some of the challenges. These phones are built on Android and provide a platform to run applications from major healthcare vendors. PerfectServe and PatientSafe, for example, have both certified the phones for hardware and software compatibility. Other popular medical applications have been certified as well, and more application vendors will certify the devices in the months to come. And because the phones are Google Certified, administrators can push any third-party application to a phone to enable a patient care use case.

Pregnant Mother

Secure and reliable communications

While the phones provide a great experience in a medical environment, they can also be leveraged in other vertical deployments. One of the best features of the Webex Wireless Phones is versatility. Retail environments can benefit from faster customer responses, like employees using a phone’s barcode scanner to check inventory in the store or just answering incoming phone calls to address customer questions. The phones can also help in manufacturing, too, by providing users the ability to share photos or videos with coworkers to decrease production issues.

In addition to software capabilities, the phones deliver an amazing hardware experience.  They support swappable batteries, which means a user doesn’t have to change devices during a shift.  Plus, the phones can be cleaned with disinfectants to reduce the transmission of viruses, which is very important in relation to the global pandemic.  But maybe the best hardware feature is the IP rating of the phones – the phones can withstand drops and the 860 can survive submersion in water up to a meter deep for up to 30 minutes.

The days of mechanical typewriters may be gone, but products like Cisco’s Webex Wireless Phones are here to help people do their jobs, no matter the industry.

Learn more about the Webex Wireless Phone now

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What’s new in Webex: March 2021

Cleaning shared touch-screen devices

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Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Sign up for Webex

Visit our home page or contact us directly for assistance.

Read more